Caelum Arc Woven Rug
- In stock, ready to ship
Your happiness is our first priority!
This Returns Policy (Returns and refund) applies to all purchases made on our websites. You agree to comply with all Terms when accessing or using our Services, including this Returns and refund Policy.
14 Days money back guarantee!
We believe that you will love Delicors’ products. However, we understand that you may change your mind. No worries at all!
What qualifies as a ‘change of mind’?
1) You don't like it
2) You're not happy with the quailty
3) Size is not suitable
4) Colour is lighter or darker than imagined
5) Not suitable for current use or there is no use for the product any more
Simply return the items within 14 days of the date of delivery. To qualify for our 14-day money back guarantee, we need the
product in unused, and unwashed condition. If all of these conditions are met, we will process your refund!
a) You can return within 14 days of your order’s delivered date.
b) We cannot accept ‘change of mind’ returns on items that has been used or washed.
For Australian Customers - We will deduct fixed amount of $9.95 from the refund total to cover the postage cost for return label.
For International Customers (outside of Australia) – you will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.
How do I return my item?
For Australian Customers
We know returning an item can be disappointing, so we have simplified the process in 4 easy steps.
1) Book a return – contact us at hi@delicors.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.
2) Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.
3) Send your item - We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Australia Post Office
4) Get Refund - Once we have received and inspected the items, the refund will be issued to the original payment method.
Note: We will deduct $9.95 fixed amount from the refund total to cover the postage cost for return label.
For International Customers
1) Book a return – contact us at hi@delicors.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.
2) Pack and send your item – prepare the item in its original packaging, or something similar to ensure no damage during return. Use a courier of your choice to send the product back to our warehouse in Australia. And email the tracking link to us.
3) Get Refund - Once we have received and inspected the items, the refund will be issued to the original payment method.
Note: You will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.
Manufacturing defects
We take extreme care in ensuring our goods are of the best quality before we send them out. If a product is clearly and significantly damaged when arrived, please take photos or videos showing the damage to us within 7 days of receiving the product. You have the right to a full refund or replacement, depending on your choice.
Faulty Items
We do not offer warranties due to the general wear and tear of our products. The best solution to any faulty product depends on the nature of the fault itself. Any faulty claims should be reported within 60 days of receiving your product. If not reported within 60 days, the product will be deemed as an acceptable quality and condition.
We will work collaboratively with you to find a solution that meets your rights. However, you will not be entitled to a remedy for:
◉ Damage arising from abnormal use or abuse.
◉ Wear and tear that is caused after you start using the product such as below, but not limited to:
- Fabric sways or seams pulling off
- Normal fade in colour of fabric due to washing
- Reduced shine, scratches or colour coating chipping away from cutlery due to daily use
◉ Damage resulting from a failure to take reasonable care to prevent the product from degrading the quality
◉ Damage occurring during your own handling or transportation of goods.
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our return and refund policy.
FAQ
It may take up to 3 to business days from the day we receive your return item. Your financial institution may take up to 10 business days to credit the amount.
Australia - We will deduct fixed amount of $9.95 from the refund total to cover the postage cost for return label.
International (outside of Australia) – You will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.
Delicors Return, Po Box 386 Carnegie VIC 3163, Australia.
Please always contact us before you sending your product back to us.
Any unnotified returns will not be processed.
Please contact us through hi@delicors.com, one of our friendly team members will help you to sort it out.
You can exchange your item by contacting us through hi@delicors.com before order has been shipped out. Once the order has left the warehouse, we cannot stop the order. If you wish to exchange the item after it’s been shipped out, you can follow the below steps.
1) Place a new order to purchase the intended item
2) Return the original item and receive refund.
We can cancel or amend your order before 4pm AEST on the same day of your purchase (or) before you receive the “Order Processed” notification email from us, whichever is earlier.
If you you have any other questions, please send email to:
hi@delicors.com
Free shipping for Australia and New Zealand orders over $99 AUD, otherwise $9.95 AUD flat rate will be applied.
Free shipping for Rest of world orders over $199 AUD, otherwise $19.95 AUD flat rate will be applied.
-
Fabric:
Piling (front): 100% Polyester
Backing: 100% Synthetic Rubber - Size:
Small: 50cm x 80cm
Medium: 60cm x 90cm
Large: 80cm x 120cm
Order Processing
- Orders are typically dispatched within 3-5 business days, but can take up to 7 business days during high-volume periods.
- Orders placed after 4 PM AEST on a Friday will be processed the following Monday.
- Please ensure all personal and postage details are correct when placing your order.
Shipping Costs
- Australia & New Zealand: Free shipping on orders over $99 AUD. A flat rate of $9.95 AUD applies to orders below this.
- Rest of the World: Free shipping on orders over $199 AUD. A flat rate of $19.95 AUD applies to orders below this.
Delivery Times
- During sales or promotional events, delivery may take longer than the times stated below.
- Australia: 3-14 business days.
- New Zealand: 7-14 business days.
- United Kingdom: 10-21 business days.
- USA & Canada: 10-21 business days.
- Rest of the World: 14-28 business days.
International Shipping
- You are responsible for any import duties or customs fees applied by your country.
- Items are shipped from our warehouses in Melbourne, Australia, or Hong Kong, China, depending on stock availability.
- If you have waited longer than 4 weeks for your order, please contact us at hi@delicors.com
Return Policy
- You can return items within 14 days of delivery for orders within Australia, and within 28 days for international orders. To be eligible for a return, items must be unused, unwashed, and in their original condition.
- Sale items are not eligible for return. Shipping costs are non-refundable.
How to Make a Return
- Start your return using the Delicors Returns Portal. If you experience any issues using the portal, please email us at hi@delicors.com
- Once we receive and inspect the item, a refund will be issued to your original payment method. This may take up to 3 business days to process on our end, and up to 10 business days for your bank to credit the amount.
Faulty or Incorrect Items
- If you believe an item is faulty or you have received the wrong item, use our Delicors Returns Portal with the photo of the item. After inspection, we will arrange a refund or replacement based on your choice.
- Please note that normal wear and tear or damage from improper handling are not considered faults.
Exchanges & Cancellations
- You can contact us at hi@delicors.com to exchange an item before it's shipped out.
- If the item has been already shipped out to you, use Delicors Returns Portal to return the original item in exchange for a new item.
- You have 60 minutes Order edit window. Use the link provided in your Order confirmation email to edit or cancel your order. Or contact us at hi@delicors.com for any issues.
