FAQ

Shipping

Please use our tracking tool to get real-time status of your Order. If you couldn't find the information you are looking for please reach out to our friendly Customer Care at hi@delicors.com.

Shipping is free for all orders over $49! We work hard to offer FREE shipping for orders over $49. We believe it is worth the slight wait!

Most items will ship within 3-5 business days, but could take up to 7 business days due to the high volume of orders we receive! Orders placed after Friday 4pm AEST (Sydney time), it will be processed the following Monday.

If you place an order using PayPal e-check, your order will be shipped out after the payment clears.

Please double check all personal and postage details (phone number, email, door number, etc) when completing your order. We do not take responsibility for stolen or missing packages.

We use Australia Post eparcel Depends on the size of package.

Australia: 4-14 business days.

For International orders :

USA & Canada: 10-21 business days.

Europe and UK: 12-20 business days.

In rare cases, it can take up to 30 days for the item to arrive.

If you wait longer than 4 weeks, please send us an email hi@delicors.com and we shall find out the whereabouts of your order. We will do the best to get your order to you as soon as possible.

We able to ship most item internationally, However some item (like artificial plants) due to the size and weight, we are not able to shipping out of Australia. We do not charge taxes on our products, however you will be responsible for any import duties or customs that your country may apply to your order. Items will be shipped from Australia or Hong Kong warehouse.

Once we hand over the parcel to the carriers, we will have very limited control. Postal carriers are best suited to support delivery issues. Where needed, our team is more than happy to help. Contact us on hi@delicors.com.

Returns And Refund

We believe that you love Delicors luxury products, however if you change your mind, you can return within 14 days of your order delivered date. For hygiene reasons, we cannot accept change of mind returns on items that has been used or washed. Sale items are not eligible for return.

If the item is deemed faulty the above criteria does not apply.

We know returning an item can be disappointing, so we have simplified the process by offering free returns Australia wide.

1. Book a return – contact us at hi@delicors.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.

2. Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.

3. We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Australia or New Zealand Post Office

4. Once you have received and inspected the items, a full refund will be processed via the original payment method.

It may take up to 3 business days from the day we receive your return item. Your financial institution may take up to 10 business days to credit the amount.

Free for Australia, New Zealand and USA.

Rest of the world – You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.

We will send you a return address label with our Victoria facility for Australia and New Zealand customers. And New York facility label for USA customers.

Please contact us through hi@delicors.com, one of our friendly team members will help you to sort it out.

We take extreme care in ensuring our items are of highest quality. If you have received any damaged items, please send us an email with a photo of the damaged product. One of our friendly team members will be in touch within 2 business days to facilitate either refund or replacement according to your choice.

If you have used the item for a reasonable time, and you think it’s faulty, you still contact us through email with a written description of the issue, how you care for the product, along with some photos. In some cases, our quality control team may ask you to send the product back for further assessment. If the item is deemed to be faulty, we will either refund or offer a replacement according to your choice.

Please note that normal wear and tear, damage arising from improper handling of the item, or lack of maintenance (e.g.: fabric, or paint coating etc.,), or abnormal/abuse of the item, failed to follow the care instructions, insignificant minor variations in dimensions or colour, insignificant imperfections; are not deemed as faulty items. We reserve the right to refuse a refund in cases where the item is not deemed to be faulty.

Orders

You can easily order online navigating through our collections or product pages. We accept all major payment methods such as credit & debit cards, Paypal, Afterpay, Apple Pay, Gpay. If you order request is out-of-the-box, get in touch with one of our friendly team members at hi@delicors.com.

Due to the size of some products, we may not be able to fill up all your products in the same packaging, that's the reason we have to send them out separately. All the tracking number will be provided to you after your parcels are dispatched. Hang in there and it should arrive soon!

We can cancel or amend your order before 4pm AEST on the same day of your purchase (or) before you receive the “Order Processed” notification email from us, whichever is earlier.

You can exchange your item by contacting us through hi@delicors.com before order has been shipped out. Once the order has left the warehouse, we cannot stop the order. If you wish to exchange the item after it’s been shipped out, you can follow the below steps.

Place a new order to purchase the intended item

Return the original item and receive a full refund.