Delicors

🇦🇺 Australian Shipments

1️⃣ START YOUR RETURN

Start your return using the Delicors Returns Portal. If you experience any issues using the portal, please email us at hi@delicors.com

2️⃣ PACK YOUR ITEM

Securely pack the item in its original packaging, or packaging of similar quality, to help prevent damage during transit.

3️⃣ SEND YOUR ITEM

Download and print the prepaid return shipping label provided through the Returns Portal. Attach the label securely to your package and lodge it at your nearest Australia Post outlet.

4️⃣ RECEIVE YOUR REFUND

Once your return has been received and inspected, we'll process your refund to the payment method you selected in the Returns Portal. You'll receive a confirmation email once your refund has been issued.

Return Postage:

• Checkout+ orders: If you purchased FREE RETURNS with your order, you'll receive a free prepaid return shipping label.
• Standard orders: If you did not purchase FREE RETURNS, a flat fee of $12.99 will apply for the prepaid return shipping label.
• Damaged or incorrect items: If you're returning an item because it arrived damaged or you received the wrong item, we'll provide a free prepaid return shipping label, regardless of whether Checkout+ was purchased.

🌎 International Shipments

1️⃣ REQUEST YOUR RETURN

To start your return, please email us at hi@delicors.com with the following information:

• A description of the issue
• Photos (if applicable)
• Your order number

Our customer support team will respond within 2 business days with the next steps.

2️⃣ PACK YOUR ITEM

Securely pack the item in its original packaging, or packaging of similar quality, to help prevent damage during transit.

3️⃣ SEND YOUR ITEM

Arrange return shipping using a courier of your choice and send the parcel to our Australian warehouse. Once your return has been shipped, please email us the tracking link or tracking number.

Delicors Return Centre, PO Box 5026, Darling South VIC 3145, Australia.

To ensure your return can be tracked, we recommend using a national postal service or a courier that provides tracking. A valid tracking number or link is required for all returns.

4️⃣ RECEIVE YOUR REFUND

Once your return has been received and inspected, we'll process your refund to the payment method you selected in the Returns Portal. You'll receive a confirmation email once your refund has been issued.

Note: You will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.

Free shipping for Australia wide for orders over $99 AUD; otherwise, a $9.95 AUD flat rate will be applied.
Free shipping for the rest of the world on orders over $199 AUD; otherwise, a $19.95 AUD flat rate will be applied.

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