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FAQ

Shipping

Shipping is free for all orders! We work hard to offer FREE shipping for orders over $49. We believe it is worth the slight wait!

Most items will ship within 3-5 business days, but could take up to 7 business days due to the high volume of orders we receive! Orders placed after Friday 4pm AEST (Sydney time), it will be processed the following Monday.

If you place an order using PayPal e-check, your order will be shipped out after the payment clears.

Please double check all personal and postage details (phone number, email, door number, etc) when completing your order. We do not take responsibility for stolen or missing packages.

We use Australia Post ,Sendle, courier please. Depends on the size of package. 

Australia: 5-14 business days.

For International orders :

USA & Canada: 10-21 business days.

Europe and UK: 12-20 business days.

In rare cases, it can take up to 30 days for the item to arrive. 

If you wait longer than 4 weeks, please send us an email contact@delicors.com and we shall find out the whereabouts of your order. We will do the best to get your order to you as soon as possible.


We able to ship most item internationally, However some item (like artificial plants) due to the size and weight, we are not able to shipping out of Australia. We do not charge taxes on our products, however you will be responsible for any import duties or customs that your country may apply to your order. Items will be shipped from Australia or China warehouse.  

Once we hand over the parcel to the carriers, we will have very limited control. Postal carriers are best suited to support delivery issues. Where needed, our team is more than happy to help. Contact us on contact@delicors.com.

Returns And Refund

We believe that you love Delicors luxury home products, however if you change your mind and wish to return, please contact us at contact@delicors.com within 14 days of receiving your order .Due to health regulations we are not able to accept washed and used item. we will not resell the goods again, it will be donated to the local charities.

We know returning an item can be disappointing, so we have made the process as easy as possible!

1. Contact us at contact@delicors.com with written description of the issue, order number, relevant photos (helps to explain the issue). One of our friendly team members will guide you with the process.

2. Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return. The return postage will be covered by us in the event of product defects. You need to cover the cost of return postage, if the return is due to change of mind.

3. Once we have received the items and after inspection, the refund will be processed via the same payment method used for the original purchase.

Once the refund has been issued, Please allow 10 business days to appear on your account.

Orders

You can easily order online navigating through our collections or product pages. We accept all major payment methods such as credit & debit cards, Paypal, Afterpay, Apple Pay, Gpay. If you order request is out-of-the-box, get in touch with one of our friendly team members at contact@delicors.com.

Due to the size of some products, we may not be able to fill up all your products in the same packaging, that's the reason we have to send them out separately. All the tracking number will be provided to you after your parcels are dispatched. Hang in there and it should arrive soon!

Other Questions

If you can't find what you are looking for, please contact us at

contact@delicors.com