Shipping Information

 

As a result of COVID-19, postal services all over the world are experiencing unforeseen shipping volumes as well as a reduction in air freight capacity and flights, resulting in mail service disruptions and delays. Your patience is truly appreciated. We are constantly working on improving our shipping times while keeping the same prices for our customers. 

Order Tracker

You can track your orders here 

Shipping Cost

Free shipping for orders over $49, otherwise $9.95 flat rate will be applied.

International Shipping

We able to ship most item internationally, However some item (like artificial plants) due to the size and weight, we are not able to shipping out of Australia, We do not charge taxes on our products, however you will be responsible for any import duties or customs that your country may apply to your order. Items will be shipped from Australia or China warehouse.  

Delivery Times

We use Australia Post (eParcel) or other local delivery partners based on the size of package. 

If you are not home for delivery, you will be left a slip to collect your parcel at your nearest post office.

Australia: 5-14 business days
Due to COVID-19, we are experiencing delivery delays on domestic and international orders.
For international orders : 
USA & Canada: 14-21 business days.
Europe and UK: 14-21 business days.
If you wait longer than 4 weeks, please send us an email contact@delicors.com and we shall find out the whereabouts of your order. We will do the best to get your order to you as soon as possible.

Order Processing Time

Most items will ship within 3-5 business days, but could take up to 7 business days due to the high volume of orders we receive! Orders placed after Friday 6pm Sydney time, it will be processed the following Monday.
If you place an order using PayPal echeck, your order will be shipped out after the payment clears.
Please double check all personal and postage details (phone number, correct email, door number, etc) when completing your order. We do not take responsibility for stolen or missing packages.

Multiple Tracking Numbers

You will be provided multiple tracking number if the items been shipped separately. Hang in there and it should arrive soon!

Payment Methods

At this time we accept all major credit cards through Shopify Pay, as well as PayPal for your convenience. 

Handling Personal Information

We adhere to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely. 

 

For all other issues or questions, please contact our team at

contact@delicors.com