As a result of COVID-19, postal services all over the world are experiencing unforeseen shipping volumes as well as a reduction in air freight capacity and flights, resulting in mail service disruptions and delays. Your patience is truly appreciated. We are constantly working on improving our shipping times while keeping the same prices for our customers.
You can track your orders here
Free shipping for orders over $49, otherwise $9.95 flat rate will be applied.
We use Australia Post (eParcel) or other local delivery partners based on the size of package.
If you are not home for delivery, you will be left a slip to collect your parcel at your nearest post office.
Australia: 4 -14 business days
Due to COVID-19, we are experiencing delivery delays on domestic and international orders.
New Zealand: 7-16 business days
Please note: For New Zealand customers, the shipping information won't be available until the parcel reached NZ local post office.
For international orders :
USA & Canada: 7-16 business days.
Please note: For United States customers, the tracking number will not be activated until it is received by USPS.
Europe and UK: 14-21 business days.
If you have waited for longer than 4 weeks, please send us an email at firstname.lastname@example.org. We will endeavour to find the whereabouts of your order and will do our best to get your order to you as soon as possible!
Order Processing Time
Most items will ship within 3-5 business days, but could take up to 7 business days due to the high volume of orders we receive!
Orders placed after Friday 4PM AEST (Sydney/Melbourne time) will be processed the following Monday.
If you place an order using PayPal e-check, your order will be shipped out after the payment clears.
Please double check all personal and postage details (phone number, email, door number, etc.) when completing your order. We do not take responsibility for stolen or missing packages.
Yes - we offer international shipping! However, some items (such as the artificial plants) cannot be shipped outside of Australia due to size and weight.
We do not charge taxes on our products. However, you will be responsible for any import duties or customs that your country may apply to your order. Items will be shipped from our warehouses in Australia or HongKong.
Multiple Tracking Numbers
You will be provided multiple tracking number if the items been shipped separately. Hang in there and it should arrive soon!
At this time we accept all major credit cards through Shopify Pay, as well as PayPal for your convenience.
Handling Personal Information
We adhere to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.
For all other issues or questions, please contact our team at