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Returns and Refunds

Your happiness is our first priority!

This Returns Policy (Returns and refund) applies to all purchases made on our websites. You agree to comply with all Terms when accessing or using our Services, including this Returns and refund Policy.

14 Days money back guarantee!

We believe that you will love Delicors’ products. However, we understand that you may change your mind. No worries at all!

What qualifies as a ‘change of mind’?

1) You don't like it

2) You're not happy with the quailty

3) Size is not suitable

4) Colour is lighter or darker than imagined

5) Not suitable for current use or there is no use for the product any more

Simply return the items within 14 days of the date of delivery. To qualify for our 14-day money back guarantee, we need the
product in unused, and unwashed condition
. If all of these conditions are met, we will process your refund!

a) You can return within 14 days of your order’s delivered date.

b) We cannot accept ‘change of mind’ returns on items that has been used or washed.

For Australian Customers - We will deduct fixed amount of $9.95 from the refund total to cover the postage cost for return label.

For International Customers (outside of Australia) – you will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.

How do I return my item?

For Australian Customers

We know returning an item can be disappointing, so we have simplified the process in 4 easy steps.

1) Book a return – contact us at contact@delicors.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.

2) Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.

3) Send your item - We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Australia Post Office

4) Get Refund - Once we have received and inspected the items, the refund will be issued to the original payment method.

Note: We will deduct $9.95 fixed amount from the refund total to cover the postage cost for return label.

For International Customers

1) Book a return – contact us at contact@delicors.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.

2) Pack and send your item – prepare the item in its original packaging, or something similar to ensure no damage during return. Use a courier of your choice to send the product back to our warehouse in Australia. And email the tracking link to us.

3) Get Refund - Once we have received and inspected the items, the refund will be issued to the original payment method.

Note: You will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.

Manufacturing defects

We take extreme care in ensuring our goods are of the best quality before we send them out. If a product is clearly and significantly damaged when arrived, please take photos or videos showing the damage to us within 7 days of receiving the product. You have the right to a full refund or replacement, depending on your choice.

Faulty Items

We do not offer warranties due to the general wear and tear of our products. The best solution to any faulty product depends on the nature of the fault itself. Any faulty claims should be reported within 60 days of receiving your product. If not reported within 60 days, the product will be deemed as an acceptable quality and condition.

We will work collaboratively with you to find a solution that meets your rights. However, you will not be entitled to a remedy for:

◉ Damage arising from abnormal use or abuse.

◉ Wear and tear that is caused after you start using the product such as below, but not limited to:

- Fabric sways or seams pulling off

- Normal fade in colour of fabric due to washing

- Reduced shine, scratches or colour coating chipping away from cutlery due to daily use

◉ Damage resulting from a failure to take reasonable care to prevent the product from degrading the quality

◉ Damage occurring during your own handling or transportation of goods.

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our return and refund policy.

FAQ

It may take up to 3 to business days from the day we receive your return item. Your financial institution may take up to 10 business days to credit the amount.

Australia - We will deduct fixed amount of $9.95 from the refund total to cover the postage cost for return label.

International (outside of Australia) – You will cover the postage costs and arrange on your own to send the product back to our warehouse in Australia.

Delicors Return, Po Box 386 Carnegie VIC 3163, Australia. 

Please always contact us before you sending your product back to us.

Any unnotified returns will not be processed.

Please contact us through contact@delicors.com, one of our friendly team members will help you to sort it out.

You can exchange your item by contacting us through contact@delicors.com before order has been shipped out. Once the order has left the warehouse, we cannot stop the order. If you wish to exchange the item after it’s been shipped out, you can follow the below steps.

1) Place a new order to purchase the intended item

2) Return the original item and receive refund.

We can cancel or amend your order before 4pm AEST on the same day of your purchase (or) before you receive the “Order Processed” notification email from us, whichever is earlier.

If you you have any other questions, please send email to:

contact@delicors.com