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Returns and Refunds

Thank you for Shopping with us!

Your happiness is our first priority!

14 days Free Return - Australia Wide

We believe that you will love our luxury products. However, if you change your mind:

a) You can return within 14 days of your order delivered date.

b) For hygienic reasons, we cannot accept change of mind returns on items that has been used or washed.

c) Sale items are not eligible for return.

If the item is deemed faulty the above criteria does not apply.

How do I return my item?

We know returning an item can be disappointing, so we have simplified the process in 4 easy steps.

1) Book a return – contact us at contact@delicors.com with written description of the issue, include photos and your order number. One of our friendly team members will get back to you within 2 business days.

2) Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.

3) Send your item - We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Australia Post Office

4) Get Refund or Replacement - Once we have received and inspected the items, a full refund will be issued to the original payment method or replacement product will be sent, whichever you prefer.

Please note that we only offer free returns within Australia.

International – You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.

FAQ

It may take up to 3 business days from the day we receive your return item. Your financial institution may take up to 10 business days to credit the amount.

Australia - free returns.

International – You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.

Delicors Return, Po Box 386 Carnegie VIC 3163, Australia. 

Please always contact us before you sending your product back to us.

Please contact us through contact@delicors.com, one of our friendly team members will help you to sort it out.

We take extreme care in ensuring our items are of highest quality. If you have received any damaged items, please send us an email with a photo of the damaged product. One of our friendly team members will be in touch within 2 business days to facilitate either refund or replacement according to your choice.

If you have used the item for a reasonable time, and you think it’s faulty, you still contact us through email with a written description of the issue, how you care for the product, along with some photos. In some cases, our quality control team may ask you to send the product back for further assessment. If the item is deemed to be faulty, we will either refund or offer a replacement according to your choice.

Please note that normal wear and tear, damage arising from improper handling of the item, lack of maintenance, abnormal/abuse of the item, failed to follow the care instructions, insignificant minor variations in dimensions or colour, insignificant imperfections; are not deemed as faulty items. We reserve the right to refuse a refund in cases where the item is not deemed to be faulty.

You can exchange your item by contacting us through contact@delicors.com before order has been shipped out. Once the order has left the warehouse, we cannot stop the order. If you wish to exchange the item after it’s been shipped out, you can follow the below steps.

1) Place a new order to purchase the intended item

2) Return the original item and receive a full refund.

We can cancel or amend your order before 4pm AEST on the same day of your purchase (or) before you receive the “Order Processed” notification email from us, whichever is earlier.

If you you have any other questions, please send email to:

contact@delicors.com