Order Processing

• Orders are typically dispatched within 3-5 business days, but can take up to 7 business days during high-volume periods.
• Orders placed after 4 PM AEST on a Friday will be processed the following Monday.
• Please ensure all personal and postage details are correct when placing your order.

Shipping Costs

• Australia: Free shipping on orders over $99 AUD. A flat rate of $9.95 AUD applies to orders below this.
• Rest of the World (including New Zealand): Free shipping on orders over $199 AUD. A flat rate of $19.95 AUD applies to orders below this.

Delivery Times

• During sales or promotional events, delivery may take longer than the times stated below.
• Australia: 3-14 business days.
• New Zealand: 7-14 business days.
• United Kingdom: 10-21 business days.
• USA & Canada: 10-21 business days.
• Rest of the World: 14-28 business days.

International Shipping

• You are responsible for any import duties or customs fees applied by your country.
• Items are shipped from our warehouses in Melbourne, Australia, or Hong Kong, China, depending on stock availability.
• If you have waited longer than 4 weeks for your order, please contact us at hi@delicors.com

Return Policy

• You can return items within 14 days of delivery. To be eligible for a return, items must be unused, unwashed, and in their original condition.
• FINAL SALE items are not eligible for return. Shipping costs are non-refundable.

How to Make a Return

• Start your return using the Delicors Returns Portal. If you experience any issues using the portal, please email us at hi@delicors.com
• Once we receive and inspect the item, a refund will be issued to your original payment method. This may take up to 3 business days to process on our end, and up to 10 business days for your bank to credit the amount.

Faulty or Incorrect Items

• If you believe an item is faulty or you have received the wrong item, use our Delicors Returns Portal with the photo of the item. After inspection, we will arrange a refund or replacement based on your choice.
• Please note that normal wear and tear or damage from improper handling are not considered faults.

Exchanges & Cancellations

• You can contact us at hi@delicors.com to exchange an item before it's shipped out.
• If the item has been already shipped out to you, use Delicors Returns Portal to return the original item in exchange for a new item. 
• You have 60 minutes Order edit window. Use the link provided in your Order confirmation email to edit or cancel your order. Or contact us at hi@delicors.com for any issues.