10,000+ Happy Customers
14 Days Money Back Guarantee
Easy 4 Steps Return
Easy 4 Steps Return
Thank you for shopping with us ❤
Your happiness is our first priority!
14 days Free Return - Australia Wide
We believe that you will love our luxury products! However, if you change your mind:
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You can return within 14 days of your order's delivered date (Australia only).
- You can return within 28 days of your order's delivered date (International only).
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For hygiene reasons, we cannot accept change of mind returns on items that has been used or washed.
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Sale items are not eligible for return.
- Shipping costs are non-refundable.
- Customers should report missing items within 14 days of receiving their order. If no report was sent. We consider the order as complete.
If the item is deemed faulty the above criteria does not apply.
How do I return my item?
We know returning an item can be disappointing, so we have simplified the process by offering free returns Australia wide.
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Book a return – contact us at hi@delicors.com with a written description of the issue, including photos and your order number. One of our friendly team members will get back to you within 2 business days.
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Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.
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We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Australian Post Office.
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Once you have received and inspected the items, a full refund will be processed via the original payment method.
Please note that we only offer free returns within Australia.
International –You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.
Please note that this Refund Policy is only applicable for Retail Orders. All Sales are final for Wholesale Orders and we do not offer return or refund for wholesale order or any special custom orders. Wholesale order processing time and delivery times may vary from Retail Order timelines. Please reach out to our friendly customer service team at hi@delicors.com to clarify all conditions before placing any wholesale order.
FAQ
How long will it take to process the return?
It may take up to 3 business days from the day we receive your return item. Your financial institution may take up to 10 business days to credit the amount.
Is return postage covered?
Free for Australia
Rest of the world – You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.
Where do I send my return items?
Delicors Return, Po Box 5026 Darling South VIC 3145, Australia.
Please always contact us before you sending your product back to us.
What I do if I receive a wrong item?
Please contact us through hi@delicors.com and one of our friendly team members will help you to sort it out.
What do I do if I think the item is faulty?
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We take extreme care in ensuring our items are of highest quality. If you have received any damaged items, please send us an email with a photo of the damaged product. One of our friendly team members will be in touch within 2 business days to facilitate either refund or replacement according to your choice.
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If you have used the item for a reasonable time, and you think it’s faulty, you still contact us through email with a written description of the issue, how you care for the product, along with some photos. In some cases, our quality control team may ask you to send the product back for further assessment. If the item is deemed to be faulty, we will either refund or offer a replacement according to your choice.
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Please note that normal wear and tear, damage arising from improper handling of the item, or lack of maintenance (e.g.: fabric, or paint coating etc.,), or abnormal/abuse of the item, failed to follow the care instructions, insignificant minor variations in dimensions or colour, insignificant imperfections; are not deemed as faulty items. We reserve the right to refuse a refund in cases where the item is not deemed to be faulty.
How do I exchange an item?
You can exchange your item by contacting us through hi@delicors.com before the order has been shipped out. Once the order has left the warehouse, we cannot stop the order. If you wish to exchange the item after it’s been shipped out, you can follow the below steps.
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Place a new order to purchase the intended item
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Return the original item and receive a full refund.
Can I cancel or amend my order?
We can cancel or amend your order before 4pm AEST on the same day of your purchase (or) before you receive the “Order Processed” notification email from us, whichever is earlier.
If you you have any other questions, please send email to:
hi@delicors.com
See Free Shipping Offer
See Free Shipping Offer
📢 During sales or promotional events, delivery may take longer than the typical stated times below:
Order Tracker
You can track your orders here
Shipping Cost
Free shipping for Australia and New Zealand orders over $99 AUD; otherwise, a $9.95 AUD flat rate will be applied.
Free shipping for the rest of the world on orders over $199 AUD; otherwise, a $19.95 AUD flat rate will be applied.
Delivery Times
We use Australia Post or Sendle based on the size of the package. If you are not home for delivery, you will be left a slip to collect your parcel at your nearest post office.
Australia: 3 -14 business days
For international orders:
New Zealand: 7-14 business days
Please note: For New Zealand customers, the shipping information won't be available until the parcel reaches NZ local post office.
United Kingdom: 10 - 21 business days
Please note: For United Kingdom customers, the shipping information won't be available until the parcel is received by Royal Mail.
USA & Canada: 10- 21 business days.
Please note: For United States customers, the tracking number will not be activated until it is received by USPS.
Important Notice: Canada Post has suspended all deliveries to and from Canada due to an ongoing union strike, which will continue until further notice. As of 27 November 2024, all services are temporarily halted. If an order has been placed, it will be cancelled immediately.
Rest of the World: 14-28 business days.
Items will be shipped from our warehouses in Melbourne, Australia or Hong Kong, China depending on availability.
If you have waited for more than 4 weeks, please send us an email at hi@delicors.com. We will endeavour to find the whereabouts of your order and will do our best to get your order to you as soon as possible!
Order Processing Time
Most items will be shipped within 3-5 business days but could take up to 7 business days due to the high volume of orders we receive. Orders placed after Friday at 4 PM AEST (Sydney/Melbourne time) will be processed the following Monday. If you place an order using PayPal e-check, your order will be shipped out after the payment clears. Please double-check all personal and postage details (phone number, email, door number, etc.) when completing your order. We do not take responsibility for stolen or missing packages.
International Shipping
Yes, we offer international shipping!
We do not charge taxes on our products. However, you will be responsible for any import duties or customs that your country may apply to your order.
Items will be shipped from our warehouses in Melbourne, Australia, or Hong Kong, China, depending on availability.
Multiple Tracking Numbers:
You will be provided multiple tracking numbers if the items are shipped separately. Please allow up to 14 days for all your parcels to arrive.
Payment Methods
At this time we accept all major credit cards through Shopify Pay, PayPal, After pay and ZIP.
Handling Personal Information
We adhere to the highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.
For all other issues or questions, please contact our team at
hi@delicors.com