Seoul Soul Stainless Steel Chopsticks

Order Processing

• Orders are typically dispatched within 3-5 business days, but can take up to 7 business days during high-volume periods.
• Orders placed after 4 PM AEST on a Friday will be processed the following Monday.
• Please ensure all personal and postage details are correct when placing your order.

Shipping Costs

• Australia & New Zealand: Free shipping on orders over $99 AUD. A flat rate of $9.95 AUD applies to orders below this.
• Rest of the World: Free shipping on orders over $199 AUD. A flat rate of $19.95 AUD applies to orders below this.

Delivery Times

• During sales or promotional events, delivery may take longer than the times stated below.
• Australia: 3-14 business days.
• New Zealand: 7-14 business days.
• United Kingdom: 10-21 business days.
• USA & Canada: 10-21 business days.
• Rest of the World: 14-28 business days.

International Shipping

• You are responsible for any import duties or customs fees applied by your country.
• Items are shipped from our warehouses in Melbourne, Australia, or Hong Kong, China, depending on stock availability.
• If you have waited longer than 4 weeks for your order, please contact us at hi@delicors.com

Return Policy

• You can return items within 14 days of delivery for orders within Australia, and within 28 days for international orders. To be eligible for a return, items must be unused, unwashed, and in their original condition.
• Sale items are not eligible for return. Shipping costs are non-refundable.

How to Make a Return

• To start a return, please contact us at hi@delicors.com with your order number and the reason for the return. For returns within Australia, we will provide a prepaid shipping label. International customers are responsible for the return postage costs.
• Once we receive and inspect the item, a refund will be issued to your original payment method. This may take up to 3 business days to process on our end, and a further 10 business days for your bank to credit the amount.

Faulty or Incorrect Items

• If you believe an item is faulty or you have received the wrong product, please email us at hi@delicors.com with your order number and a photo of the item. We will arrange a refund or replacement for you.
• Please note that normal wear and tear or damage from improper handling are not considered faults.

Exchanges & Cancellations

• The simplest way to exchange an item is to return the original product for a full refund and place a new order for the item you want.
• We can amend or cancel an order before 4 pm AEST on the day of purchase, or before you receive an "Order Processed" notification, whichever comes first.