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Your happiness is our first priority!
14 days Free Return - Australia Wide
We believe that you will love our luxury products! However, if you change your mind:
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You can return within 14 days of your order's delivered date (Australia only).
- You can return within 28 days of your order's delivered date (International only).
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For hygiene reasons, we cannot accept change of mind returns on items that has been used or washed.
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Sale items are not eligible for return.
- Shipping costs are non-refundable.
- Customers should report missing items within 14 days of receiving their order. If no report was sent. We consider the order as complete.
If the item is deemed faulty the above criteria does not apply.
How do I return my item?
We know returning an item can be disappointing, so we have simplified the process by offering free returns Australia wide.
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Book a return – contact us at hi@delicors.com with a written description of the issue, including photos and your order number. One of our friendly team members will get back to you within 2 business days.
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Pack your item – prepare the item in its original packaging, or something similar to ensure no damage during return.
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We will send you a prepaid shipping label for you to attach onto the return package to drop at your local Australian Post Office.
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Once you have received and inspected the items, a full refund will be processed via the original payment method.
Please note that we only offer free returns within Australia.
International –You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.
Please note that this Refund Policy is only applicable for Retail Orders. All Sales are final for Wholesale Orders and we do not offer return or refund for wholesale order or any special custom orders. Wholesale order processing time and delivery times may vary from Retail Order timelines. Please reach out to our friendly customer service team at hi@delicors.com to clarify all conditions before placing any wholesale order.
FAQ
How long will it take to process the return?
It may take up to 3 business days from the day we receive your return item. Your financial institution may take up to 10 business days to credit the amount.
Is return postage covered?
Free for Australia
Rest of the world – You cover the return postage to us in Australia and we will cover the postage to send your exchange items to you.
Where do I send my return items?
Delicors Return, Po Box 5026 Darling South VIC 3145, Australia.
Please always contact us before you sending your product back to us.
What I do if I receive a wrong item?
Please contact us through hi@delicors.com and one of our friendly team members will help you to sort it out.
What do I do if I think the item is faulty?
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We take extreme care in ensuring our items are of highest quality. If you have received any damaged items, please send us an email with a photo of the damaged product. One of our friendly team members will be in touch within 2 business days to facilitate either refund or replacement according to your choice.
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If you have used the item for a reasonable time, and you think it’s faulty, you still contact us through email with a written description of the issue, how you care for the product, along with some photos. In some cases, our quality control team may ask you to send the product back for further assessment. If the item is deemed to be faulty, we will either refund or offer a replacement according to your choice.
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Please note that normal wear and tear, damage arising from improper handling of the item, or lack of maintenance (e.g.: fabric, or paint coating etc.,), or abnormal/abuse of the item, failed to follow the care instructions, insignificant minor variations in dimensions or colour, insignificant imperfections; are not deemed as faulty items. We reserve the right to refuse a refund in cases where the item is not deemed to be faulty.
How do I exchange an item?
You can exchange your item by contacting us through hi@delicors.com before the order has been shipped out. Once the order has left the warehouse, we cannot stop the order. If you wish to exchange the item after it’s been shipped out, you can follow the below steps.
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Place a new order to purchase the intended item
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Return the original item and receive a full refund.
Can I cancel or amend my order?
We can cancel or amend your order before 4pm AEST on the same day of your purchase (or) before you receive the “Order Processed” notification email from us, whichever is earlier.
If you you have any other questions, please send email to:
hi@delicors.com
